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Installation problems

During the second step of the installation process "Component Installation" a "Problem Occurred" dialogue may come up with the error message:

Failed to connect to trough the Internet.

This error is indicating that IDA-STEP can't establish an Internet connection to the indicated URL. Possible reasons are:

  • Your computer is not connected to the Internet
  • IDA-STEP is protected from accessing the Internet through a firwall of the operating system
  • The proxy has to set up for Internet access. Select Windows->Preferences and then go to General->Network Connections.

Note that the free Viewer: Basic requires direct access to the Internet during the installation process. Only for commercial licenses such as the Viewer: Pro 3D an installation without direct Internet access is available.